F.A.Q.

FREQUENTLY ASKED QUESTIONS
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Currently we do not offer returns due to the custom nature of our press -on nails. We will make exceptions for returns if items arrive damaged, there was an error, etc. Please reach out to us via the contact page and we will get back with you as soon as possible.
Are any purchases final sale?

We are unable to accept returns on all items due to their custom nature & possible contamination. This makes all orders final sale. If you believe there is an issue with your order or there is an error, please don't hesitate to reach out to us via the contact page and we will get back with you as soon as possible.
When will I get my order?

Timing may vary on when you will receive your order. There are few variables to take into account. Shipping speed, Shipping delays, Sales, Processing Time, Holidays, Weather, Etc. Please see our current order processing time listed at the top of our business page to see how fast your order will take to make & process.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. Both our nail jelly glue and remover pens are made in China. Nail oil/ cuticle balm & press-on nails are all made in the USA, in our salon.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. You can see the shipping price at checkout. All orders over $150 ship for FREE in the 48 contiguous states.

Who makes the press-on nails?

All nail sets are designed & made by award winning artist, and owner of Eikon Nails - Cat Kaye
Why are the nails priced the way they are?

Our nails are priced the way they are because of the time & experience they take to make. Some sets take over 12 hours to produce. I believe everyone should receive a livable wage & earn based on their experience & skill.
What is the current processing time?

Current processing time depends on the season, order queue, holidays, sales, product launches, etc. Check the top banner at the very top of our website to see current processing times. Note: Shipping time is not the same as processing time. Shipping time is usually 1-3 business days after your order has been processed. Then your package is delivered to the post office for shipping.
How do I size my nails for press-ons?

Please click the SIZE KIT tab on our website menu and you will find a size kit contact form. Once you order, fill out this form and we will send you a link to your personal digital size kit via the email & phone number you provided. Click the link and the system will help guide you step by step. Our size kit requires the use of a US Quarter, Nickel, Dime or Penny for photographing nail to coin ratio.

Do you ship outside of the USA?

We do ship outside of the USA. But please note that Shipping speed, import fees, & currier pricing may apply. Buyer is responsible for all shipping fees & related fees.
How often are collections released?

Eikon Nails offers new collections every 4 months with a few other assorted themed collections throughout the year. Sign up for our e-newsletter and follow us on TikTok shop to see when we launch new collections.

What products do you use?

We use a variety of professional grade nail products to make our sets. Some items are luxury branded, imported from Korea & Japan, custom formulas, etc. Currently the tips we use to make our press on nails are made by Apres & PLA.

What are the nails made of?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I remove my press-on nails?

The method of removal may vary depending on how you applied them.

  • If you used nail sticky tabs to apply them, soak your nails in warm soapy water for 5 minutes and gently pull them off. Clean the nails with alcohol and they are good to reuse again.
  • If you used nail glue. Wait 3+ weeks & use our Eikon nail remover pen to saturate the nail then gently pry them off. If not done slowly & carefully or done to soon after application can cause nail damage. You can also file the shine off the nail tips and soak the nails in 100% acetone for about 10-15 minutes.
Are the nails reuseable?

Yes, if you use sticky tabs to apply your nails or very small amounts of air-dry nail glue. The nails will be reuseable. Depending on your lifestyle and how hard you are on your nails/hands will determine the longevity of the nails. On average most people get 3-4 uses out of each set.

How fast do you ship?

After your order is made, it takes 1-3 business days to be packaged and delivered to the post office. Shipping time varies.
Do you make custom orders?

Yes! We absolutely do. Please fill out our custom order form via the home page or in our shop. We will get back to you asap with information and a quote. When you fill out the form please provide as much information as you can.
Why does it take so long to make the nails?

The time to make each set is determined by the design complexity, how much hand painting is involves, skill, etc. We must also take into account the order queue. There may be other orders in front of yours that need to be processed first before we can get to yours. Holidays, product launches, order queue, etc. all make a difference in the current processing time.
My nails arrived and they don't fit?

There are 3 reasons this could happen.

  1. The nail was mismeasured.

- This does happen sometimes. This is why we ask people to make sure of their measurements before ordering.

2. We made a mistake in sizing your nail measurements.

- This can happen from time to time but is very uncommon. Usually what happened is your nail measurements ran between 2 different nail sizes, and we sized up to the bigger nail size to give you more room. You can file the excess off the nail to make a more custom fit without the nail being too small. If the nail is too small, please make sure you a putting the correct nail on the correct hand. fingers on either hand are not usually the same size & are not interchangeable. If you are still having issues, please reach out to us.

3. The nail is the correct size but does not fit the cuticle shape very well.

- This is a common issue. Usually what happened is your nail measurements ran between 2 different nail sizes, and we sized up to the bigger nail size to give you more room. You can file the excess off the nail around the cuticle & sidewalls to make a more custom fit without the nail being too small. This insures a perfect fit.
My question is not here?

No problem. If your question is not listed here please reach out to us via the contact me page on our website & we will get back with you as soon as possible.